This e-mail will contain your order number and the details of your purchase. A legally binding agreement has now been concluded for the sale and purchase of the products. When you send us your order, we may verify certain items before the order is fulfilled. This verification may include, without limitation, your personal information such as your address for example , your payment information and your creditworthiness. By submitting your order, you agree to this verification.
The prices for the products displayed on the Website are inclusive of the applicable Value Added Tax "VAT" in effect for the time being. If the rate of VAT changes between the date of your order and the date we take payment for your order, we will adjust the VAT you pay.
Shipping costs may apply to you order and, if so, these will be displayed prior to checkout. Any other charges applicable to your order will also be displayed at checkout. We accept multiple payment methods. The prices and products displayed on the Website are subject to change and we reserve the right to change these at any time and without notice to you, provided that if you place an order for products through the Website the price you will pay for the products will be the price displayed at the time you placed your order.
The prices displayed on the Website at any moment are only valid at that moment. Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We do not have to supply products to you where we have made a pricing error and that pricing error is obvious and unmistakeable. We reserve the right to refuse any order for any reason. We also reserve the right to cancel any order or purchase and provide a full refund , including where:.
Please note that shipping dates, delivery dates, and timeframes for processing returns and refunds are estimates only and not guaranteed, however we will deliver your products and process returns and refunds in accordance with any deadlines specified by law unless we are prevented from doing so by reasons beyond our reasonable control.
The risk of loss of any product s ordered through this Website shall transfer to you upon delivery of the product s to you. Our Returns Policy : Without affecting your right to cancel as set out in further detail below , all returns must be back in our warehouse within 30 days from date of purchase.
Once your return is processed, we will refund your money back to the original payment method. Please note that we strive to process your return within 10 days of receiving it back in our warehouse. All items must be returned unworn, in the original packaging and in a saleable condition. We will refund you the total amount that you have paid for the product s that you are returning, unless the product s have decreased in value.
For example, if it is clearly visible that the products have been unnecessarily roughly treated. If your product is defective, read the question about guarantees. Learn more about our returns here. Right to cancel under law. In addition to our return policy, you have the right to cancel your entire order within 14 days of receiving your product s in accordance with the Consumer Contracts Information, Cancellation and Additional Charges Regulations In order to cancel please contact our customer service to report your cancellation and add the completed cancellation form to the package.
You may also do this by completing the following model cancellation form and returning it by email to us at EUCustomerservice toms. E-mail address: EUCustomerservice toms. You must send to us all ordered items that you want to cancel within 14 days of notifying us of your intention to cancel to our warehouse in The Netherlands. As soon as the goods are back at our warehouse, we will process it back on stock and inform you by e-mail.
If product s you purchased are damaged or otherwise show material or manufacturing defects, please contact us via telephone or email at the email address es noted below. Please note that this warranty does not apply to fair wear and tear, wilful damage, abnormal storage, alterations, repairs, improper fit other than due to a fault with the product s , scratched lenses for eyewear, and other than due to a fault with the product s or improper or unreasonable use.
If you purchased your product s directly from a retailer, please contact them for further details on any warranty they may offer. Please see our Questions on Warranties for further information regarding our warranties for defective products. Please note that your rights under applicable law governing the sale of consumer goods remain unaffected by the warranties given in this Section 8.
Please notify us if you know or suspect there is a possibility of products becoming or needing to become the subject of a recall. All other trademarks, product names, company names, logos, service marks, trade dress or other material mentioned, displayed, cited or otherwise indicated on the Website are used for identification purposes only and are the trademarks of their respective owners. You are hereby granted a non-exclusive, limited and revocable license to view the Content on the Website, but only while accessing the Website.
No right, title or interest in or to any downloaded materials or software is transferred to you as a result of any such downloading or copying. The Content may contain omissions, errors, or may be out of date.
The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the actual colour of the product s.
Your product s and the packaging of your product s may vary from that shown on images on our Website. As used in this Section, i "User Generated Content" means Comments as defined below , messages including e-mail , data, information, text, music, sounds, photos, graphics, images, designs, icons, video or audio clips, files, or other material or content; ii "Comments" means comments, feedback, suggestions, reviews, ideas, proposals and questions; and iii "Interactive Areas" means reviews, forums, blogs, chat areas, bulletin boards or other interactive areas in which you or other Website users may post Comments, content, messages, materials or other items on the Website.
Our US Giving Partners provide shoes, sight, and gun violence prevention support. Since , we have worked with over non-governmental organizations, international humanitarian organizations, and social enterprises. We do still give shoes, just not exclusively. We work with local partners around the world who are working to create a thriving humanity specifically through the areas of physical safety, mental health and equal access to opportunities by providing a combination of shoes and impact grants.
Each silhouette has been designed and developed to meet the needs of the communities our partners are serving. These are the canvas slip-on, the wet-weather slip-on, the school shoe, and the athletic shoe. They have been designed in collaboration with our Giving Partners to address specific climate conditions, activities, and terrain. A vision center is a permanent eye care facility which acts as the first point of interface in the community by offering eye care services provided by a skilled eye care worker employed exclusively for the vision center.
Vision centers also refer patients to eye hospitals when more complex care is required. We do still give safe water through our impact grant program. This work improves health, increases economic opportunity, and creates greater access to education. The organizations we continue to support will supply safe water to entire communities for generations to come. TOMS invests in organizations focused on physical safety, mental health, and equal access to opportunities.
Our grant investments typically fund single-year projects with defined goals and measurable impact. While every grant is unique, there is a general process we follow. Our Giving Team determines the right partners to bring into our network through a thorough process involving an application, deep research, PR reviews and interviews.
Your purchase adds to a Giving Fund managed by our very own Giving team so your impact could happen anywhere we give around the world. By using a centralized fund, we believe we are able to have the greatest impact and best address the needs of the communities we serve.
Impact funds are determined based on annual net profits, not purchase price. Net profits are the product price minus the cost to make and bring the product to market. We give one third of those net profits. By participating in the program, our customers shared meaningful insights that have helped to inform our giving strategy.
Because our giving fund is based on annual net profits, returned products do not contribute to the fund overall. Please visit the impact page for the most up to date information and reporting on our impact efforts. If you have additional questions you can send them to giving toms. They also meet the highest verified standards of social and environmental performance, transparency, and accountability.
TOMS is proud to join a community of businesses committed to redefining success, and to building a more inclusive and sustainable economy.
You can see our full score breakdown on the B Corp website. Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS. Please use one of the methods at the bottom of this page to reach us now. Since then, our community has provided shoes, sight, and safe water to more than Today, our model is evolving. In fact, our mission is to use business to improve lives.
We work with non-profit organizations we call them Giving Partners and social enterprises to create impact, which you help generate through your purchase. We're currently looking to fill a variety of positions in our Los Angeles headquarters. There is no "Tom. Because with every purchase, you help build a better tomorrow. Once you sign up, you get points for certain activities, such as shopping, clicking on emails, and following TOMS on social media.
You get great benefits immediately after joining, including coupons, exclusive sweepstakes, early access to TOMS. Earn points and get even more exciting benefits, including free shipping for a year.
If you do not have an account, sign up now. All members enjoy benefits like coupons, birthday gifts, early access to TOMS. Goodest members also get free shipping. The Rewards Program sends emails about up-coming sales and promotions. There is an email sign-up at the bottom of every page on TOMS. Offer does not apply to gift cards. Offers not valid on shipments to Alaska, Hawaii, international shipments or other shipments outside the continental United States. No promotional code is necessary.
Offer not valid on previously purchased merchandise. Return to rewards tier benefits breakdown, free shipping section. If you earn points during the month period after you enroll, you will move up to Gooder status.
If you earn points during the month period after you enroll, you will move up to Goodest status. However, if you have not earned points within that period, in order to move to Goodest status, you will need to earn points over the next month period i. If you do not earn points during that month period, your status level will be re-set to Good and you will no longer have access to exclusive benefits, including free shipping.
Good status can never lose their status level. In the Rewards Program, you are rewarded for shopping. While this applies to almost all purchases on TOMS. There are other ways to earn points, including through social media activities and promotions Social Media Qualified Activities.
You can only connect and disconnect your social media account s from the Rewards Program one 1 time per calendar month. You will get points for following us and retweeting us in the future. You will NOT earn points for retweeting a status that was published prior to the date you signed up for the Rewards Program. We do not award points for mentions, but feel free to say hi anyway! Yes, you can earn points on a mobile device but you will need to disable private browsing.
Check your browser settings on your mobile device to ensure it will accept cookies. Points awarded are based on the price you paid for a product, but less taxes, shipping and handling charges and any other fees. Gift cards also have their own set of rules. Please check back for updates! You will be awarded your points when your order has shipped.
If you return your purchase, your points will be deducted. Your points to redeem are the number of points you have available to redeem for rewards. This number increases as you earn points and decreases with each reward you redeem.
You may also lose points to redeem for returning item s that you received points for. If you choose to refund the original payment method, the points will be lost. To keep your points to redeem from expiring, you must make another purchase on TOMS. We love free stuff too, but redeeming a reward coupon code for free product does not count as a purchase. Note that some of the rewards, prizes and sweepstakes will be subject to restrictions, so make sure to read the fine print.
You will receive a confirmation email when the transaction is complete. Choose wisely! If you redeem your points for a reward, your transaction cannot be reversed or refunded. Reward redemptions are final. Reward items will be provided on a first-come, first-serve basis and may be subject to availability, so once a reward item has sold out, it may no longer be available.
Additional terms and conditions may apply to rewards. You cannot transfer, substitute or redeem rewards for cash. You are responsible for all federal, state and local taxes as well as any other costs or expenses associated with a reward item not specified herein or on Rewards Program website as being provided.
Rewards are considered taxable income and are subject to local, state and federal taxes. Please note that you may be charged shipping and handling fees as noted on TOMS.
Please feel free to submit new partner suggestions to giving toms. All remaining funds will be distributed to both new and existing Giving Partners that are supporting domestic and global relief efforts.
Funding has been directed towards mental health support, handwashing, and medical supplies. While social impact is our main focus, we know that improving lives goes hand in hand with taking good care of the place we all call home.
We take a holistic approach to sustainability, which means that we apply ethical and eco-conscious practices throughout our business. We do this by making choices that benefit our customers, our employees and our planet—from the materials and vendors we work with to the steps we take to get each product to you. In order for a product to be considered earthwise, at least one of its main components must contain an earth-friendly element, and at a minimum percentage.
View our full framework. You can learn more about the impact of your purchase at the Impact page. We also get a new score every 3 years, which includes all the ways in which we can improve. The environment is a key area we improved in and a place we will continue to focus. Our goal is to provide you with an enjoyable, memorable experience while shopping with TOMS.
Please use one of the methods at the bottom of this page to reach us now. Choose a country to shop Canada CA Canada. Login or Create Account. FAQ If you have questions, you have come to the right place! Are there changes in customer call center support? Top Questions. Where's my stuff? Tracking Number. What forms of payment does TOMS.
I received an error message when trying to check out. What does this mean? I am having a hard time completing my order. What can I do? How do I know if my order was placed successfully?
Where can I track my order? Can I cancel an order once it has been placed? Do you offer price adjustments? How can I get a gift receipt?
What is your return policy? I want to return an item. Follow these simple steps: Step 1 With your order number and billing or shipping zip code handy, visit our Return Portal to begin. Step 2 Follow the instructions to select the items you wish to return and print your return form. Step 3 Package the unworn item s , including the return form, and take your shipment to the carrier of your choice and pay the return postage.
We recommend securing a tracking number. Once the package is received back to us, please allow working days to process your refund, minus any original shipping charges.
The time it will take for the refund to post to your bank account or credit card varies. Do you offer exchanges? How do I return a gift I received?
Yes, our Gift Cards have some restrictions, including: You may not use coupons and other discounts or promotions to purchase Gift Cards; Gift Cards cannot be used to purchase other Gift Cards; Gift Cards are Final Sale and not eligible for return; and Gift Cards may only be applicable to purchase certain products or services on our website, or they may exclude the purchase of certain products or services.
Please see any applicable restrictions noted on your Gift Card or the applicable product s or promotion s for further details. Product and Sizing. What size shoes should I order?
How do I determine the length for replacement shoelaces? Pre-Treatment For basic textiles we recommend pre-treating with a textile protective spray. Storage To prolong the life of your shoes, store them outside of direct sunlight in a cool, dry environment. Cleaning Caution: We do not recommend machine washing your shoes as it may compromise the integrity of the product.
Learn more about our evolved giving model. Learn more about our giving history in our Impact Report. How do I apply? Who is Tom? How do you give impact grants? If I buy something in my local community, does the giving happen in my local community?
Do you give in times of disaster? Are you currently receiving submissions for new partners? Our sustainability journey is just that—a journey. Our B Corp certification recognizes our commitment to the highest standards of social and environmental performance, transparency and accountability. We re-certified in and improved our score by The environment section was our greatest area of improvement - going from Additionally, we are in the process of becoming accredited with the FLA.
See our Sustainable Forest Commitment and full policy. We updated our packaging in to reduce its impact on the environment. How does it work? In , we received a score of Contact Us.
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